Customer Support Specialist job id- 1278

Our client helps eCommerce brands and online stores manage their merchandising like retail pros, by leveraging our advanced AI-powered technology. Till date, they’ve helped our customers to optimize their sales and inventory worth more than 1$ Billion (yup, that’s right), increase profit and fulfill business goals.

 

 

 

Who are we looking for:

 

This position is a perfect fit for candidates who are interested in joining a fast-growing e-commerce startup to deliver an exceptional experience to our customers.

 

 

 

As a Customer Support Specialist, your primary responsibility will be to assist our B2B customers and help enhance customer’s resources.

 

Other Jobs You May Be Interested In

Live Chat Support, $40/hr, Weekend, Remote, College Student Evening Virtual Assistant, Remote, $40/hr, No Experience Remote Moderator, $40/hr, College Student Friendly, Part-Time Customer Support, $42/hr, Weekend Job, Remote, No Degree Remote Customer Support, $40/hr, Weekend, No Experience Remote Phone Job, $40/hr, Part-Time, College Student Friendly Part-Time Customer Support, $40/hr, Remote, College Student Data Entry, $50/hr, Night Job, No Degree, Remote Remote Data Entry, $45/hr, No Degree, Weekend, Night Job Data Entry, $40/hr, Remote, Night Shift, College Student Job

 

 

This role requires a high amount of problem-solving skills and independence.

 

 

 

What you will be responsible for:

 

Managing and delivering timely support via email and live chat, ensuring the resolution of inquiries and concerns.

 

Providing comprehensive product support, assisting customers with inquiries on using our platform, and troubleshooting.

 

Engaging with new leads and users as part of their onboarding process.

 

Contributing to the Help Center by creating helpful articles and resources.

 

Providing feedback and collaborating with the Development, Sales and Marketing teams, to help deliver an exceptional experience to our customers.