Happy & Personable Customer Care Agent

About the role You are cool under pressure, adept at calming down people who are frustrated, and excellent at establishing rapport quickly, over the phone, with (mostly) senior citizens. People who know you would describe you as a compassionate and warm person, who is intuitive about other people s needs, and works tirelessly to leave them happy and satisfied. You are skilled at using software (mostly Zendesk), and can multitask - carrying on a warm conversation while investigating your customer s needs, and solving their problems. You are efficient with your time, and able to get off calls quickly, while balancing relationship-building. You re happy to work US hours, and excited about contributing multiple years to Community Phone, with many opportunities for advancement as you prove yourself. You're excited about working at a high-growth startup, where things can (and do) change quickly, and you must adapt. This goes without saying, but you have excellent verbal and written communication skills. Upselling is a big part of the job, and our customer service team sometimes gets calls from people who want to cancel. Your ability to persuade them to stay will make you a huge asset to the team. You possess strong organizational skills and keep your word; in this role you'll be scheduling and following through on follow-ups, managing tasks on an ongoing basis, etc.