technical support representative

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  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 40 hours per week
  • Education:
  • Expérience:

  • Education

  • Master's degree

  • Asset languages

  • Hindi
  • Marathi

  • Work setting

  • General office
  • Manufacture
  • Private company, corporation or industry

  • Tasks

  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide customer service
  • Manage incidents

  • Supervision

  • No supervision responsibility

  • Certificates, licences, memberships, and courses

  • IBM Certification

  • Computer and technology knowledge

  • Android
  • Jira
  • iOS
  • JavaOS
  • Networking software
  • Internet
  • Servers
  • Desktop applications
  • File management software
  • Programming software
  • Database software
  • Programming languages
  • Software development
  • Quick Books
  • SAP (FI/CO / HR / MM / OT SD)
  • .NET
  • C#
  • JavaScript
  • MS Office
  • MS Windows
  • SQL
  • Spreadsheet

  • Area of specialization

  • Technical support

  • Transportation/travel information

  • Own vehicle

  • Work conditions and physical capabilities

  • Work under pressure
  • Tight deadlines
  • Attention to detail

  • Own tools/equipment

  • Computer
  • Cellular phone

  • Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Honesty

  • Screening questions

  • Are you available for the advertised start date?
  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?
  • Do you have the above-indicated required certifications?
  • Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
  • What is the highest level of study you have completed?

  • Experience

  • 2 years to less than 3 years
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